HelloApulia is a brand of Hellogroup s.r.l, a real estate organization with regular authorization and registration to the role of (Role of Business Agents in Mediation - Puglia Region - No. 28544 of 29/6/2006).

The customer can view all the general terms and conditions of the contract and the rules governing the relationships between the company and the tour drivers.


LOCATION OF REAL ESTATE FOR TOURIST USE AND IMPORTANT INFORMATION TO BE OBSERVED

View the General Conditions of Contract and the Basic Information Conditions to be observed valid for all the structures managed by HelloGroup.

The General Conditions may be waived, or better clarified, by the specific Conditions and rates of the structure, if any.

 

PAYMENT CONDITIONS AND REFUND

Please read the Payment and Redemption Conditions which is valid for all the structures managed by HelloGroup.

The General Conditions may be waived, or better clarified, by the specific Conditions and rates of the structure, if any.


Read the General Conditions of Contract 


SYNTHETIC SUMMARY OF PAYMENT AND REIMBURSEMENT CONDITIONS

Terms of payment:

  • Method of payment: the payment to HelloGroup srl can be made by credit card (Visa or Mastercard only) or by bank transfer. The payment will be managed directly by the customer through an SSL link. Cheques or travel cheques are not accepted.
  • The reservation is confirmed upon receipt of the deposit equal to 25% of the total amount. The payment (deposit and then the balance) by credit card will be managed directly by the customer through an SSL link generated by HelloGroup srl.
  • The balance will be requested within 30 days of arrival, unless otherwise agreed with our booking office. In the case of bookings made within 30 days prior to the start of the stay, the full amount of the reservation must be paid at the time of booking.
  • When the payment is registered, the system generates the automated sending of the rental contract.
  • We inform you that the extras indicated on the contractual agreement (late check-in, security deposit, heating, extra services, etc.) must be regulated as indicated on the same. If the agreement is not respected, we will proceed to withdraw the amount due on the credit card communicated as a guarantee during the check-in.
  • Arrivals are scheduled from 4 to 8 pm. From 8 pm to 11 pm, an extra charge will be charged for late check-in (where applied). Arrivals after 11pm may not be accepted, and in these cases it is necessary to agree the arrival time in advance with our booking office.


Cancellation policies:

  • You can cancel this reservation free of charge up to 48 hours after the booking date; For cancellations sent up to 61 days before arrival a flat-rate fee of EUR 100 will be retained;
  • For cancellations between 60 and 31 days before arrival, a fee equal to 25% of the entire contract price will be retained;
  • For cancellations communicated later than 30 days before arrival, 100% of the entire contract price will be charged.


For any clarification please contact HelloApulia.
Thank you for your attention!